Poochouse is committed to protecting your privacy. This notice explains what personal data we collect, why we collect it, and what we do with it. It applies to all information collected through this website and through our email recommendation service.
If you have questions about this notice or about your data, please contact us at travel@poochouse.co.uk.
Who we are
Poochouse is a UK-based dog-friendly travel recommendation service operating at poochouse.co.uk. We are the data controller for the personal information described in this notice.
What data we collect
We collect the following personal data when you use our site or submit an enquiry:
- Enquiry data — when you submit our trip recommendation form, we collect your email address, your travel dates and preferences, and information about your dog. We also collect any optional details you choose to share.
- Property owner enquiries — if you submit our owner enquiry form, we collect your name, email address, property name and location, and any additional information you provide.
- Analytics data — we may use basic analytics tools to understand how visitors use the site. This data is aggregated and does not identify individual visitors.
How we use your data
We use the data you provide to:
- Send you a handpicked cottage recommendation based on your brief
- Follow up on your enquiry if needed
- Respond to property owner enquiries
- Improve our service over time
We do not use your data for automated decision-making, profiling, or any purpose beyond the above. We do not sell your data to third parties.
Our lawful basis
We process your personal data on the basis of legitimate interests — specifically, to provide the recommendation service you have requested. Where you have provided your email address to receive a recommendation, we also rely on your implied consent to contact you with that recommendation and any necessary follow-up.
Where your data is stored
Enquiry data submitted through our forms is stored in a private Google Sheet accessible only to Poochouse. Google's infrastructure is GDPR-compliant. We do not use any third-party email marketing platforms to send our recommendations — responses are sent directly from our email address.
How long we keep your data
We retain enquiry data for a maximum of 12 months from the date of submission, after which it is deleted. If you would like your data deleted sooner, please contact us at travel@poochouse.co.uk.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your data
- Object to or restrict our processing of your data
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us at travel@poochouse.co.uk. We will respond within one month.
Affiliate links
Some links on this site and in our recommendations are affiliate links. When you click through and make a booking, we may earn a small commission from the property owner. This costs you nothing and does not affect the price you pay. We only recommend properties we would genuinely send a friend to.
Cookies
This site uses only essential cookies required for basic site functionality. We do not use advertising cookies or tracking cookies that follow you across other websites. If you use an analytics tool we've implemented, it may set a cookie to count page visits — this data is aggregated and anonymous.
Changes to this notice
We may update this notice from time to time. The date at the top of this page indicates when it was last revised. We recommend checking it periodically.